{"id":101676,"date":"2025-12-26T04:10:11","date_gmt":"2025-12-26T10:10:11","guid":{"rendered":"https:\/\/isatel.mx\/?page_id=101676"},"modified":"2026-04-20T08:38:23","modified_gmt":"2026-04-20T14:38:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/isatel.mx\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.26.0″ _module_preset=”default” border_width_bottom=”10px” border_color_bottom=”#95c742″ global_colors_info=”{}”][et_pb_fullwidth_header title=”FAQ” _builder_version=”4.26.0″ _module_preset=”default” title_font=”–et_global_body_font|300|||||||” title_text_align=”center” title_font_size=”60px” title_letter_spacing=”2px” background_image=”https:\/\/isatel.mx\/wp-content\/uploads\/2025\/12\/faq.jpg” parallax=”on” custom_padding=”50%||10%||false|false” title_font_size_tablet=”50px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” title_text_shadow_style=”preset1″ title_text_shadow_horizontal_length=”0.04em” title_text_shadow_vertical_length=”0.06em” title_text_shadow_blur_strength=”0.06em” title_text_shadow_color=”#000000″ global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”section” _builder_version=”4.26.0″ background_color=”#e6e8ea” custom_padding=”80px||80px|” custom_padding_tablet=”50px||50px|” custom_padding_phone=”||||false|false” top_divider_color=”#95C742″ top_divider_height=”23px” top_divider_flip=”vertical” bottom_divider_color=”#000000″ bottom_divider_height=”26px” bottom_divider_flip=”vertical” box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”15px” transparent_background=”off” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_padding_mobile=”on” custom_padding_last_edited=”off|tablet” disabled_on=”off|off|off” _builder_version=”4.26.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”||||false|true” custom_padding_phone=”|15px||15px|false|true” animation_style=”fade” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.0″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb use_icon=”on” font_icon=”||divi||400″ icon_color=”#95c742″ image_icon_width=”40px” content_max_width=”700px” content_max_width_tablet=”90%” content_max_width_phone=”95%” content_max_width_last_edited=”on|tablet” module_class=”josefinBlurb” _builder_version=”4.26.0″ header_font=”–et_global_body_font|200|||||||” header_text_align=”center” header_font_size=”38px” header_letter_spacing=”1px” body_font=”–et_global_body_font|300|||||||” body_text_align=”left” body_text_color=”#2b2b2b” body_font_size=”20px” body_line_height=”30px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” image_icon_custom_margin=”30px||||false|false” custom_margin=”||||false|false” custom_padding=”|5%|50px|5%|false|true” custom_padding_tablet=”||60px||false|true” custom_padding_phone=”||60px||false|true” custom_padding_last_edited=”on|tablet” animation_style=”fade” animation=”bottom” custom_css_main_element=”border: 1px solid rgba(255,255,255,0);” custom_css_free_form=”.josefinBlurb {|| min-height: 250px; ||}||||” use_border_color=”off” border_color=”#ffffff” border_style=”solid” icon_font_size=”48px” global_colors_info=”{}”]<\/p>\n

Frequently Asked Questions<\/span><\/p>\n

[\/et_pb_blurb][et_pb_accordion closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#94c742″ toggle_icon=”||divi||400″ icon_color=”#FFFFFF” use_icon_font_size=”on” icon_font_size=”30px” module_id=”faq” _builder_version=”4.26.0″ _module_preset=”default” toggle_font=”–et_global_body_font||||||||” toggle_font_size=”24px” toggle_line_height=”30px” body_font=”–et_global_body_font|300|||||||” body_text_color=”#2b2b2b” body_font_size=”20px” body_line_height=”30px” custom_margin=”||0px||false|false” custom_padding=”0px||||false|false” border_color_all=”#94c742″ box_shadow_style=”preset1″ box_shadow_color=”rgba(0,0,0,0.15)” global_colors_info=”{}”][et_pb_accordion_item title=”Are your products about to clear customs and don’t have a NOM certificate?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”on”]To import telecommunications, electrical, or electronic products or equipment, you must obtain the applicable NOM compliance certificate. If you do not have this certificate, your products will be held at customs, resulting in additional costs from fines and storage fees. Contact us\u2014we can help you..[\/et_pb_accordion_item][et_pb_accordion_item title=”What NOM certification does my product need, and how much will it cost?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]<\/p>\n

Send us your product specifications, and we\u2019ll let you know what requirements you need
to meet, as well as the cost and approximate processing time: atencionaclientes@isatel.mx<\/strong><\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I have a product that has already been approved or certified in another country. Do I need to have it approved in Mexico?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]Yes, certification and approval must be carried out in accordance with Mexican regulations, in compliance with the Approval Guidelines. Equivalency to approvals from other countries is not recognized. In accordance with Article 271 of the LMTyR[\/et_pb_accordion_item][et_pb_accordion_item title=”What technical standards apply to my product?” open=”off” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px”]<\/p>\n

Send us the technical data sheet for the product you plan to market, and we\u2019ll help you
identify the applicable NOMs and\/or DTs: atencionaclientes@isatel.mx<\/strong><\/a><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I tell if my product must comply with a NOM standard that customs is requiring?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]Through product evaluation and analysis, we can determine whether, based on the technical specifications, the product falls within the scope of the NOM.[\/et_pb_accordion_item][et_pb_accordion_item title=”What is a comprehensive service?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]A comprehensive service means we can provide you with laboratory testing, certification, and inspection all from a single provider, eliminating the need for you to search for separate certification bodies for each service. We offer NOM solutions through a one-stop shop.[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the Tariff Subheading (TS)?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]A tariff code is a specific code that identifies a product in international trade, based on the Harmonized System maintained by the World Customs Organization (WCO). This code is essential for classifying goods in import and export transactions, and is used to determine the tariffs and non-tariff regulations that apply to each product.[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I find information about my tariff subheading?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]You can use the following link to search for a tariff code by entering it without periods and using 8 digits; details regarding the import and\/or export of products will then be displayed: Tariff Code Search<\/a>[\/et_pb_accordion_item][et_pb_accordion_item title=”What is a Conformity Assessment Procedure (CAP)?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]The CAP sets forth the steps and requirements necessary to certify that a product or service complies with the Official Mexican Standards (NOM).
\nThe CAP aims to ensure that products and services sold in Mexico comply with established NOM standards, thereby guaranteeing quality and safety for consumers.<\/p>\n

Some NOMs already establish their own CAP, but there are also general PECs issued by the General Directorate of Standards of the Ministry of Economy and by the CRT (Telecommunications Regulatory Commission, formerly IFT) for technical provisions.[\/et_pb_accordion_item][et_pb_accordion_item title=”What is a highly specialized EAE team?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]Highly specialized EAE equipment refers to devices that are not sold directly to the general public and, due to their characteristics, are installed and\/or operated exclusively by business users or institutions. This professional data processing equipment is typically modular, multiprocessing, or used for communication with other devices, such as workstations, super servers, 24\/7 systems, or supercomputers.[\/et_pb_accordion_item][et_pb_accordion_item title=”What is a customs declaration used for?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]The Customs Declaration is an essential document for importing goods. Its primary purpose is to verify the legality of the goods in transit and ensure compliance with customs regulations.<\/p>\n

The declaration must contain accurate information about the goods, including the importer\u2019s details, and is required for products subject to specific regulations, goods with special certifications, products subject to tariff restrictions, and to verify the value, origin, and destination of the goods.[\/et_pb_accordion_item][et_pb_accordion_item title=”Why is the Commercial Information Label required?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]Because it ensures that consumers have access to clear, sufficient, and accurate information about the products they purchase. This not only helps prevent unfair practices and health risks, but also promotes informed purchasing decisions.<\/p>\n

The commercial information standards NOMS establish rules that ensure consumers know exactly what they are buying, where it comes from, who produces it, what it contains, and how it should be used or stored. These labels are essential for market transparency and for protecting consumer rights.[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the purpose of NOM certificate validation in SOIA?” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}” toggle_level=”h6″ toggle_font_size=”19px” toggle_letter_spacing=”0px” open=”off”]The Comprehensive Customs Operations System (SOIA) is a system operated by the Mexican Tax Administration Service (SAT) that allows users to check the status of foreign trade transactions carried out as part of the customs clearance process.<\/p>\n

In the case of NOM certificates, the system verifies that the document is active and valid in
\norder to proceed with the product import process.
\nAnyone or any participant in the trade process can access the SOIA database via the
\nfollowing link: Quick Search for NOM Certificates<\/a>.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section – contacto (image)” module_id=”contact” _builder_version=”4.26.0″ _module_preset=”default” background_image=”https:\/\/isatel.mx\/wp-content\/uploads\/2025\/04\/contacto-5-v2.jpg” parallax=”on” parallax_method=”off” custom_padding=”50%||10%||false|false” top_divider_color=”rgba(0,0,0,0.52)” top_divider_height=”23px” top_divider_flip=”vertical” border_width_bottom=”10px” border_color_bottom=”#95c742″ saved_tabs=”all” collapsed=”on” global_colors_info=”{}”][et_pb_row module_id=”Contacto” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.26.0″ _module_preset=”default” header_font=”–et_global_body_font|300|||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”60px” header_letter_spacing=”2px” animation_style=”fade” header_font_size_tablet=”50px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” header_text_shadow_style=”preset1″ header_text_shadow_horizontal_length=”0.04em” header_text_shadow_vertical_length=”0.06em” header_text_shadow_color=”#000000″ global_colors_info=”{}”]<\/p>\n

CONTACT US<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” admin_label=”section – contacto (texto)” _builder_version=”4.26.0″ background_color=”#e6e8ea” custom_padding=”80px||80px|” custom_padding_tablet=”50px||50px|” custom_padding_phone=”||||false|false” top_divider_color=”#95c642″ top_divider_height=”23px” top_divider_flip=”vertical” hover_enabled=”0″ box_shadow_style=”preset3″ box_shadow_vertical=”20px” box_shadow_blur=”15px” transparent_background=”off” saved_tabs=”all” locked=”off” collapsed=”on” global_colors_info=”{}” sticky_enabled=”0″][et_pb_row padding_mobile=”off” column_padding_mobile=”on” disabled_on=”off|off|off” _builder_version=”4.26.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”60%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” global_module=”101735″ saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ icon_color=”#95c742″ image_icon_width=”40px” content_max_width=”700px” content_max_width_tablet=”90%” content_max_width_phone=”95%” content_max_width_last_edited=”on|tablet” module_class=”josefinBlurb” _builder_version=”4.26.0″ header_font=”–et_global_body_font|300|||||||” header_text_align=”center” header_font_size=”28px” header_letter_spacing=”1px” body_font=”–et_global_body_font|300|||||||” body_text_align=”left” body_text_color=”#2b2b2b” body_font_size=”20px” body_line_height=”30px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” image_icon_custom_margin=”30px||||false|false” custom_margin=”||||false|false” custom_padding=”|5%|80px|5%|false|true” custom_padding_tablet=”||60px||false|true” custom_padding_phone=”||60px||false|true” custom_padding_last_edited=”on|tablet” animation_style=”fade” animation=”bottom” custom_css_main_element=”border: 1px solid rgba(255,255,255,0);” use_border_color=”off” border_color=”#ffffff” border_style=”solid” icon_font_size=”48px” global_colors_info=”{}”]<\/p>\n

We want to help you<\/span><\/p>\n

If you’re interested in any of our services, please contact us<\/strong>.<\/p>\n

La Morena 804, Piso 12, Col. Narvarte Poniente
C.P. 03020 M\u00e9xico CDMX <\/p>\n

+52 (55) 56826543 \/ 56820373
Email: isatel@isatel.mx<\/a><\/span> \/ atencionaclientes@isatel.mx<\/a><\/span><\/p>\n

[\/et_pb_blurb][et_pb_contact_form email=”rigosan@gmail.com” custom_message=”Nombre: %%name%%||et_pb_line_break_holder||Apellidos: %%lastname%%||et_pb_line_break_holder||Telefono: %%tel%%||et_pb_line_break_holder||Correo: %%email%%||et_pb_line_break_holder||Enviado desde: %%page_name%%||et_pb_line_break_holder||URL: %%page_url%%||et_pb_line_break_holder||Mensaje: %%message%%” success_message=”Message sent” submit_button_text=”SUBMIT” submit_button_text_last_edited=”off|tablet” _builder_version=”4.26.0″ _module_preset=”default” _unique_id=”d4d4b25f-5df9-49bb-8dd5-1f832689add9″ custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#95c542″ button_border_width=”0px” button_letter_spacing=”1px” button_font=”–et_global_body_font||||||||” button_icon_color=”#FFFFFF” custom_margin=”||||false|false” custom_padding=”||80px||false|true” custom_padding_tablet=”||60px||false|true” custom_padding_phone=”||60px||false|true” custom_padding_last_edited=”on|tablet” 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box_shadow_blur=”0px” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” border_color_all__hover=”RGBA(255,255,255,0)” border_color_all__hover_enabled=”on|hover” box_shadow_horizontal__hover=”-1px” box_shadow_horizontal__hover_enabled=”on|hover” box_shadow_vertical__hover=”10px” box_shadow_vertical__hover_enabled=”on|hover” box_shadow_blur__hover=”20px” box_shadow_blur__hover_enabled=”on|hover” box_shadow_spread__hover=”-4px” box_shadow_spread__hover_enabled=”on|hover”][\/et_pb_contact_field][et_pb_contact_field field_id=”page_name” field_title=”Page name:” fullwidth_field=”on” _builder_version=”4.26.0″ _module_preset=”default” custom_css_main_element=”display: none !important;” global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”page_url” field_title=”URL:” fullwidth_field=”on” _builder_version=”4.26.0″ _module_preset=”default” custom_css_main_element=”display: none !important;” global_colors_info=”{}”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked QuestionsTo import telecommunications, electrical, or electronic products or equipment, you must obtain the applicable NOM compliance certificate. If you do not have this certificate, your products will be held at customs, resulting in additional costs from fines and storage fees. Contact us\u2014we can help you..Send us your product specifications, and we\u2019ll let you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

[et_pb_section fb_built=\"1\" fullwidth=\"on\" _builder_version=\"4.26.0\" _module_preset=\"default\" border_width_bottom=\"10px\" border_color_bottom=\"#95c742\" global_colors_info=\"{}\"][et_pb_fullwidth_header title=\"FAQ\" _builder_version=\"4.26.0\" _module_preset=\"default\" title_font=\"--et_global_body_font|300|||||||\" title_text_align=\"center\" title_font_size=\"60px\" title_letter_spacing=\"2px\" background_image=\"https:\/\/isatel.mx\/wp-content\/uploads\/2025\/12\/faq.jpg\" parallax=\"on\" custom_padding=\"50%||10%||false|false\" title_font_size_tablet=\"50px\" title_font_size_phone=\"40px\" title_font_size_last_edited=\"on|desktop\" title_text_shadow_style=\"preset1\" title_text_shadow_horizontal_length=\"0.04em\" title_text_shadow_vertical_length=\"0.06em\" title_text_shadow_blur_strength=\"0.06em\" title_text_shadow_color=\"#000000\" global_colors_info=\"{}\"][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|tablet\" admin_label=\"section\" _builder_version=\"4.26.0\" background_color=\"#e6e8ea\" custom_padding=\"80px||80px|\" custom_padding_tablet=\"50px||50px|\" custom_padding_phone=\"||||false|false\" top_divider_color=\"#95C742\" top_divider_height=\"23px\" top_divider_flip=\"vertical\" bottom_divider_color=\"#000000\" bottom_divider_height=\"26px\" bottom_divider_flip=\"vertical\" box_shadow_style=\"preset3\" box_shadow_vertical=\"20px\" box_shadow_blur=\"15px\" transparent_background=\"off\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row column_padding_mobile=\"on\" custom_padding_last_edited=\"off|tablet\" disabled_on=\"off|off|off\" _builder_version=\"4.26.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" width=\"60%\" width_tablet=\"100%\" width_phone=\"\" width_last_edited=\"on|desktop\" custom_margin=\"||||false|false\" custom_padding=\"||||false|false\" custom_padding_tablet=\"||||false|true\" custom_padding_phone=\"|15px||15px|false|true\" animation_style=\"fade\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.26.0\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_blurb use_icon=\"on\" font_icon=\"\ue064||divi||400\" icon_color=\"#95c742\" image_icon_width=\"40px\" content_max_width=\"700px\" content_max_width_tablet=\"90%\" content_max_width_phone=\"95%\" content_max_width_last_edited=\"on|tablet\" module_class=\"josefinBlurb\" _builder_version=\"4.26.0\" header_font=\"--et_global_body_font|200|||||||\" header_text_align=\"center\" header_font_size=\"38px\" header_letter_spacing=\"1px\" body_font=\"--et_global_body_font|300|||||||\" body_text_align=\"left\" body_text_color=\"#2b2b2b\" body_font_size=\"20px\" body_line_height=\"30px\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" image_icon_custom_margin=\"30px||||false|false\" custom_margin=\"||||false|false\" custom_padding=\"|5%|50px|5%|false|true\" custom_padding_tablet=\"||60px||false|true\" custom_padding_phone=\"||60px||false|true\" custom_padding_last_edited=\"on|tablet\" animation_style=\"fade\" animation=\"bottom\" custom_css_main_element=\"border: 1px solid rgba(255,255,255,0);\" custom_css_free_form=\".josefinBlurb {|| min-height: 250px; ||}||||\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" icon_font_size=\"48px\" global_colors_info=\"{}\"]<\/p>

Preguntas frecuentes<\/span><\/p>

[\/et_pb_blurb][et_pb_accordion closed_toggle_text_color=\"#ffffff\" closed_toggle_background_color=\"#94c742\" toggle_icon=\"\ue050||divi||400\" icon_color=\"#FFFFFF\" use_icon_font_size=\"on\" icon_font_size=\"30px\" module_id=\"faq\" _builder_version=\"4.26.0\" _module_preset=\"default\" toggle_font=\"--et_global_body_font||||||||\" toggle_font_size=\"24px\" toggle_line_height=\"30px\" body_font=\"--et_global_body_font|300|||||||\" body_text_color=\"#2b2b2b\" body_font_size=\"20px\" body_line_height=\"30px\" custom_margin=\"||0px||false|false\" custom_padding=\"0px||||false|false\" hover_enabled=\"0\" border_color_all=\"#94c742\" box_shadow_style=\"preset1\" box_shadow_color=\"rgba(0,0,0,0.15)\" global_colors_info=\"{}\" sticky_enabled=\"0\"][et_pb_accordion_item title=\"\u00bfTus productos est\u00e1n por llegar a la aduana y no tienen certificado NOM?\" _builder_version=\"4.26.0\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"on\" sticky_enabled=\"0\"]Para importar un producto o equipo de telecomunicaciones, el\u00e9ctrico o electr\u00f3nico es obligatorio obtener el certificado de cumplimiento de la NOM que le aplique. Si no cuentas con ella, tus productos quedar\u00e1n detenidos en la aduana generando mayores costos entre multas y almacenamiento. Cont\u00e1ctanos, nosotros te ayudamos.[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfQu\u00e9 certificaci\u00f3n NOM necesita mi producto y cu\u00e1nto me cuesta?\" _builder_version=\"4.26.0\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\" sticky_enabled=\"0\"]<\/p>

Env\u00edanos la ficha t\u00e9cnica de tu producto y nosotros te decimos qu\u00e9 requisitos necesitas, as\u00ed como el costo y el tiempo aproximado del tr\u00e1mite: atencionaclientes@isatel.mx<\/strong><\/a><\/p>

[\/et_pb_accordion_item][et_pb_accordion_item title=\"Tengo un producto que ya fue homologado o certificado en otro pa\u00eds, \u00bfes necesario homologarlo en M\u00e9xico?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]Si, deber\u00e1 llevarse a cabo la certificaci\u00f3n y homologaci\u00f3n de conformidad a la normatividad mexicana observando los Lineamientos de Homologaci\u00f3n. No se reconoce el s\u00edmil a la homologaci\u00f3n de otros pa\u00edses. De conformidad al art\u00edculo 271 de la LMTyR.[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfQu\u00e9 disposiciones t\u00e9cnicas le aplican a mi producto?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]<\/p>

Env\u00edanos la ficha t\u00e9cnica del producto que vas a comercializar y nosotros te ayudamos a identificar las NOM y\/o DT aplicables: atencionaclientes@isatel.mx<\/strong><\/a><\/p>

[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfC\u00f3mo puedo saber si mi producto debe cumplir con una NOM que me solicitan en aduana? \" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]Mediante la gesti\u00f3n y an\u00e1lisis del producto podemos indicarte si, con base en las especificaciones t\u00e9cnicas, se encuentra o no dentro del campo de aplicaci\u00f3n de la NOM.[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfQu\u00e9 es un Servicio integral?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]<\/p>

Un servicio integral es poder ofrecerte pruebas de laboratorio + certificaci\u00f3n + inspecci\u00f3n con un solo proveedor, sin la necesidad de que busques organismos de certificaci\u00f3n para cada servicio. Te brindamos soluciones NOM en una sola ventanilla.<\/p>

[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfQu\u00e9 es la Fracci\u00f3n Arancelaria (FA)?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]<\/p>

La fracci\u00f3n arancelaria es un c\u00f3digo espec\u00edfico que identifica un producto en el comercio internacional, basado en el Sistema Armonizado mantenido por la Organizaci\u00f3n Mundial de Aduanas (OMA). Este c\u00f3digo es esencial para la clasificaci\u00f3n de mercanc\u00edas en las transacciones de importaci\u00f3n y exportaci\u00f3n, y se utiliza para determinar los aranceles y las regulaciones no arancelarias que se aplican a cada producto.<\/p>

[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfEn d\u00f3nde puedo ver la informaci\u00f3n de mi Fracci\u00f3n Arancelaria?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]<\/p>

En el siguiente enlace se puede buscar la fracci\u00f3n arancelaria, indic\u00e1ndola sin puntos y a 8 d\u00edgitos, despleg\u00e1ndose el detalle de \u00e9sta para importaci\u00f3n y\/o exportaci\u00f3n de productos: Buscador de fracciones arancelarias<\/a><\/p>

[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfQu\u00e9 es un Procedimiento de Evaluaci\u00f3n de la Conformidad (PEC)?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]<\/p>

El PEC establece los pasos y requisitos necesarios para certificar que un producto o servicio cumple con las Normas Oficiales Mexicanas (NOM).
El PEC tiene como objetivo garantizar que los productos y servicios que se comercializan en M\u00e9xico cumplan con las NOM establecidas, asegurando as\u00ed la calidad y seguridad para los consumidores.<\/p>

Algunas NOM ya establecen su propio PEC, pero existen PEC de orden general emitidos por la Direcci\u00f3n General de Normas de la Secretar\u00eda de Econom\u00eda y por la CRT (Comisi\u00f3n Reguladora de Telecomunicaciones antes IFT) para las Disposiciones T\u00e9cnicas.<\/p>

[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfQu\u00e9 es un equipo altamente especializado EAE?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]Los equipos altamente especializados EAE, son aquellos que no se comercializan directamente al p\u00fablico en general y que debido a sus caracter\u00edsticas son instalados y\/u operados \u00fanicamente por usuarios empresariales o instituciones. Estos equipos profesionales de procesamiento de datos suelen ser modulares, multiproceso o utilizados para la comunicaci\u00f3n de otros equipos, como estaciones de trabajo, superservidores, sistemas de operaci\u00f3n ininterrumpida o supercomputadoras.[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfPara qu\u00e9 sirve una carta de aduana?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]<\/p>

La Carta de Aduana es un documento esencial para la importaci\u00f3n de mercanc\u00edas. Su principal funci\u00f3n es garantizar la legalidad de los productos en tr\u00e1nsito y asegurar el cumplimiento de las regulaciones aduaneras.<\/p>

La carta debe contener informaci\u00f3n precisa sobre la mercanc\u00eda, incluyendo datos del importador, y debe ser requerida en casos de productos regulados por normativas espec\u00edficas, mercanc\u00edas con certificaciones especiales, productos sujetos a restricciones arancelarias, y para justificar el valor, origen y destino de la mercanc\u00eda.<\/p>

[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfPor qu\u00e9 es necesaria la Etiqueta de Informaci\u00f3n Comercial?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]<\/p>

Porque garantiza que los consumidores tengan acceso a informaci\u00f3n clara, suficiente y veraz sobre los productos que compran. Esto no solo ayuda a prevenir pr\u00e1cticas desleales y riesgos para la salud, sino que tambi\u00e9n fomenta decisiones de compra informadas.<\/p>

Las NOM de informaci\u00f3n comercial establecen reglas que aseguran que los consumidores sepan con exactitud qu\u00e9 est\u00e1n comprando, de d\u00f3nde provienen, qui\u00e9n lo produce, qu\u00e9 contiene y c\u00f3mo deben usarse o conservarse. Estas etiquetas son esenciales para la transparencia en el mercado y para proteger los derechos de los consumidores.<\/p>

[\/et_pb_accordion_item][et_pb_accordion_item title=\"\u00bfPara qu\u00e9 sirve la Validaci\u00f3n de certificado NOM en SOIA?\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\" toggle_level=\"h6\" toggle_font_size=\"19px\" toggle_letter_spacing=\"0px\" open=\"off\"]<\/p>

El Sistema de Operaci\u00f3n Integral Aduanera (SOIA) es un sistema del Servicio de Administraci\u00f3n Tributaria de M\u00e9xico (SAT) para consultar el estado que guardan las operaciones de comercio exterior realizadas dentro del proceso del despacho aduanero.<\/p>

En el caso de certificados NOM, se valida que el documento est\u00e9 activo y vigente en el sistema para poder realizar el proceso de importaci\u00f3n de productos.
La consulta del SOIA la pueden realizar cualquier persona o participante del proceso de comercio en el siguiente link: Consulta r\u00e1pida por certificados de NOM<\/a><\/p>

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" admin_label=\"section - contacto (image)\" module_id=\"contacto\" _builder_version=\"4.26.0\" _module_preset=\"default\" background_image=\"https:\/\/isatel.mx\/wp-content\/uploads\/2025\/04\/contacto-5-v2.jpg\" parallax=\"on\" parallax_method=\"off\" custom_padding=\"50%||10%||false|false\" top_divider_color=\"rgba(0,0,0,0.52)\" top_divider_height=\"23px\" top_divider_flip=\"vertical\" border_width_bottom=\"10px\" border_color_bottom=\"#95c742\" global_module=\"100787\" saved_tabs=\"all\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row module_id=\"Contacto\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.26.0\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.26.0\" _module_preset=\"default\" header_font=\"--et_global_body_font|300|||||||\" header_text_align=\"center\" header_text_color=\"#FFFFFF\" header_font_size=\"60px\" header_letter_spacing=\"2px\" animation_style=\"fade\" header_font_size_tablet=\"50px\" header_font_size_phone=\"40px\" header_font_size_last_edited=\"on|phone\" header_text_shadow_style=\"preset1\" header_text_shadow_horizontal_length=\"0.04em\" header_text_shadow_vertical_length=\"0.06em\" header_text_shadow_color=\"#000000\" global_colors_info=\"{}\"]<\/p>

CONTACTO<\/h1>

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|desktop\" admin_label=\"section - contacto (texto)\" _builder_version=\"4.26.0\" background_color=\"#e6e8ea\" custom_padding=\"80px||80px|\" custom_padding_tablet=\"50px||50px|\" custom_padding_phone=\"||||false|false\" top_divider_style=\"triangle\" top_divider_color=\"#95c642\" top_divider_height=\"23px\" top_divider_flip=\"vertical\" box_shadow_style=\"preset3\" box_shadow_vertical=\"20px\" box_shadow_blur=\"15px\" transparent_background=\"off\" global_module=\"100788\" saved_tabs=\"all\" locked=\"off\" collapsed=\"on\" global_colors_info=\"{}\"][et_pb_row padding_mobile=\"off\" column_padding_mobile=\"on\" disabled_on=\"off|off|off\" _builder_version=\"4.26.0\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" width=\"60%\" width_tablet=\"100%\" width_phone=\"100%\" width_last_edited=\"on|desktop\" locked=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" custom_padding=\"|||\" global_colors_info=\"{}\" custom_padding__hover=\"|||\"][et_pb_blurb use_icon=\"on\" font_icon=\"\uf4ad||fa||900\" icon_color=\"#95c742\" image_icon_width=\"40px\" content_max_width=\"700px\" content_max_width_tablet=\"90%\" content_max_width_phone=\"95%\" content_max_width_last_edited=\"on|tablet\" module_class=\"josefinBlurb\" _builder_version=\"4.26.0\" header_font=\"--et_global_body_font|300|||||||\" header_text_align=\"center\" header_font_size=\"28px\" header_letter_spacing=\"1px\" body_font=\"--et_global_body_font|300|||||||\" body_text_align=\"left\" body_text_color=\"#2b2b2b\" body_font_size=\"20px\" body_line_height=\"30px\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" image_icon_custom_margin=\"30px||||false|false\" custom_margin=\"||||false|false\" custom_padding=\"|5%|80px|5%|false|true\" custom_padding_tablet=\"||60px||false|true\" custom_padding_phone=\"||60px||false|true\" custom_padding_last_edited=\"on|tablet\" animation_style=\"fade\" animation=\"bottom\" custom_css_main_element=\"border: 1px solid rgba(255,255,255,0);\" use_border_color=\"off\" border_color=\"#ffffff\" border_style=\"solid\" icon_font_size=\"48px\" global_colors_info=\"{}\"]<\/p>

Queremos ayudarte<\/span><\/p>

Si est\u00e1s interesado en alguno de nuestros servicios comun\u00edcate<\/strong> con nosotros.<\/p>

La Morena 804, Piso 12, Col. Narvarte Poniente
C.P. 03020 M\u00e9xico CDMX<\/p>

Tel: +52 (55) 56826543 \/ 56820373
Correo: isatel@isatel.mx<\/a><\/span> \/ atencionaclientes@isatel.mx<\/a><\/span>[\/et_pb_blurb][et_pb_contact_form submit_button_text=\"ENVIAR\" submit_button_text_last_edited=\"off|tablet\" _builder_version=\"4.26.0\" _module_preset=\"default\" _unique_id=\"d4d4b25f-5df9-49bb-8dd5-1f832689add9\" custom_button=\"on\" button_text_size=\"16px\" button_text_color=\"#FFFFFF\" button_bg_color=\"#95c542\" button_border_width=\"0px\" button_letter_spacing=\"1px\" button_font=\"--et_global_body_font||||||||\" button_icon_color=\"#FFFFFF\" custom_margin=\"||||false|false\" custom_padding=\"||80px||false|true\" custom_padding_tablet=\"||60px||false|true\" custom_padding_phone=\"||60px||false|true\" custom_padding_last_edited=\"on|tablet\" animation_style=\"fade\" global_colors_info=\"{}\" border_color_all__hover_enabled=\"on|hover\" border_color_all__hover=\"#041c2c\" content_max_width_tablet=\"90%\" content_max_width_phone=\"95%\" 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